Welcome to Crayford Florist. These Terms & Conditions govern your use of our website and the online purchase and delivery of flowers in Crayford and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.
The following Terms & Conditions apply to all online orders for flower delivery placed by customers of Crayford Florist for addresses within Crayford and neighbouring locations. These terms set out your rights and obligations as a customer, as well as our responsibilities as your chosen flower delivery provider.
1. Browsing and Selection: To place an order, browse our online catalogue and select your preferred floral arrangements, bouquets, or gifts. Each product listing contains a description, price, and details about size and availability.
2. Adding to Basket: Once you find the desired item, add it to your virtual shopping basket. You may continue shopping and add more products or proceed directly to checkout.
3. Providing Delivery Details: At checkout, you must enter accurate delivery details, including the recipient's full name, delivery address in Crayford or surrounding areas, and a valid contact number. Please ensure all information is correct to avoid delivery issues or delays.
4. Delivery Date Selection: You may specify a preferred delivery date. We endeavour to deliver on the chosen date, although delivery may be impacted by unforeseen circumstances (see ‘Liability’ section).
5. Special Instructions: If you have specific delivery requirements or instructions (such as safe places or gate codes), please provide these at checkout. We will do our best to accommodate your requests.
6. Order Confirmation: Once you complete your order and payment, you will receive an order confirmation by onscreen notification and/or to the contact details provided. This confirmation summarises your order and serves as your receipt.
1. Accepted Payment Methods: Crayford Florist accepts various forms of online payment, including major credit cards, debit cards, and approved e-commerce payment gateways. All prices are listed in British Pounds Sterling (GBP) and include VAT where applicable unless otherwise stated.
2. Payment Processing: Full payment is required at the time of order. Your payment will be processed securely through our chosen payment provider. We employ appropriate measures to protect your personal and financial data.
3. Pricing: We make every effort to ensure the accuracy of prices displayed, but errors may occur. Should we discover a pricing error in your order, we will inform you as soon as possible and offer the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order may be cancelled and any payment refunded in full.
1. Order Cancellations by Customer: Should you wish to cancel your order, you must contact us promptly. Orders may be cancelled free of charge provided the request is received before your order has been prepared or dispatched for delivery. Once preparation has commenced or your products are already out for delivery, cancellation may not be possible and you may not be eligible for a full refund.
2. Amendments to Orders: If you need to amend your order (e.g., changing delivery details or bouquet selection), contact us as soon as possible. We will do our best to accommodate changes where the preparation process allows.
3. Order Cancellations by Crayford Florist: We reserve the right to cancel orders for reasons including, but not limited to, lack of product availability, payment issues, or circumstances beyond our control. In such cases, you will receive a full refund.
4. Returns: Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the products are faulty or not as described (see below).
5. Faulty or Incorrect Products: Should you receive items that are damaged, wilted upon delivery, or not as described, please notify us within 24 hours of receipt. Photographic evidence may be required to support your claim. Where a claim is validated, we will offer to replace the products, provide a suitable alternative, or refund your payment, at our discretion.
1. Delivery Area: We deliver to Crayford and the surrounding areas as specified on our website. Orders placed for delivery outside of these regions may be declined or subject to additional charges and/or alternative arrangements.
2. Delivery Times: We strive to deliver orders on your specified date during our standard delivery hours. While specific time slots cannot always be guaranteed, we endeavour to accommodate special timing requests where possible. Peak periods (such as Mother’s Day or Valentine’s Day) may affect delivery times.
3. Failed or Delayed Deliveries: If the recipient is not present at the specified delivery address, we will attempt to leave the flowers in a safe location or with a neighbour and notify you accordingly. Where neither is possible, we will contact you to rearrange delivery which may incur an additional fee. Delays caused by circumstances beyond our control (e.g., adverse weather, traffic disruptions, or incorrect address details) will be communicated as soon as possible.
4. Delivery Confirmations: Once your order has been delivered, you may receive notification and/or delivery confirmation as applicable.
On occasion, substitutions may be necessary to fulfil your order (for example, due to seasonal availability or unexpected stock shortages). Any substituted items will closely match the original in terms of quality, value, and style. We reserve the right to make substitutions without prior notice but will always prioritise your satisfaction.
1. Service Limitations: While every effort is made to provide reliable and timely flower delivery in Crayford and the surrounding areas, Crayford Florist cannot be held liable for delays or failures in delivery due to circumstances outside our reasonable control, such as extreme weather, strikes, or transport disruptions.
2. Product Variations: Flowers are a natural and perishable product. Minor variations in colour, size, or appearance may occur from those illustrated online. Such natural variations do not constitute grounds for a complaint or refund.
3. Indirect Losses: To the maximum extent permitted by law, Crayford Florist accepts no responsibility for any indirect or consequential losses, damages, or expenses (including loss of revenue, data, or profits) arising out of or in connection with your use of the website or products supplied.
4. Events Beyond Control: We will not be responsible for failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control.
By using our website and placing an order, you confirm that:
All content, images, designs, and text featured on the Crayford Florist website are the exclusive property of Crayford Florist or its licensors. They may not be used, reproduced, or distributed without prior written permission.
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for full details about how your information is collected, used, and protected in relation to online flower delivery orders in Crayford and nearby locations.
Our website may make references to third party services or products. Your use of any such services will be subject to the relevant third party’s own terms and conditions. Crayford Florist accepts no liability for the services or content of any third parties.
We value your feedback and are committed to providing a high-quality service. If you have a complaint or concern about any aspect of your experience, please contact us as soon as possible. We aim to resolve all issues quickly and fairly.
Crayford Florist reserves the right to update or amend these Terms & Conditions at any time without prior notice. Please check this page regularly for updates. Your continued use of our services after amendments signifies your acceptance of the revised terms.
These Terms & Conditions and any disputes arising from your use of our website or flower delivery services shall be governed exclusively by the laws of England and Wales. Any dispute or claim related to these terms shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers ordering flower delivery services from Crayford Florist online, whether for delivery within Crayford or surrounding areas.
Thank you for choosing Crayford Florist for your online flower delivery needs in Crayford and neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crayford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crayford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
