Crayford Florist is proud to be your trusted local florist, dedicated to delivering the freshest flowers to households and businesses throughout Crayford and the surrounding area. We are committed to providing top-quality blooms and exceptional service, ensuring every bouquet and arrangement meets our high standards for freshness and beauty.
We guarantee that all our flowers are selected and arranged with care, and we stand behind the quality and freshness of every order that leaves our shop.
If your flowers arrive in a damaged state, please notify us as soon as possible after delivery, ideally on the same day you receive your order. To help us investigate and resolve the issue quickly, we may request a photo of the damaged flowers or arrangement. Once confirmed, we will offer you the choice of a full refund or a complimentary replacement bouquet, delivered at the earliest opportunity to your chosen address in Crayford or nearby.
At Crayford Florist, we promise that your flowers will remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your order. Our expert florists source and arrange flowers daily to maintain the highest levels of freshness, so you can enjoy lasting beauty in your home or workplace.
If you experience any concerns about the quality or longevity of your flowers within this five-day window, please get in touch and we will do our best to resolve the matter to your satisfaction. In these cases, we offer both replacement and refund options, depending on your preference and the nature of your concern.
Your satisfaction is the heart of our service. If, for any reason, you feel your delivered flowers do not meet our quality promise, or if they have not arrived within the agreed timeframe, please reach out to us promptly. Depending on the situation and the evidence provided, we can arrange for:
Refunds are processed swiftly upon approval, but please allow a few days for the transaction to appear on your statement, depending on your payment provider.
We believe every customer deserves outstanding service and support. If you are not fully satisfied with your flowers or your experience with Crayford Florist, we want to know. Please contact us in the first instance with your order details and a description of the issue. Our flower experts will review your case with care and aim to resolve any complaints as quickly and fairly as possible.
Where appropriate, we will offer a replacement, refund, or another suitable resolution. Your feedback helps us continually improve our service as your local Crayford florist of choice.
Serving Crayford's homes and businesses is our greatest honour. Our friendly team is always here to help answer your questions, address any concerns, and ensure you enjoy the freshest flowers in Crayford—every time you order from us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
